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 Industry Overview :: IT & Telecommunications

The Indian IT and ITeS sector continues to maintain healthy growth rate despite the economic slowdown and global financial crisis. With the annual growth rate of the IT companies remaining above 20 per cent, no major adverse impact of the slowdown is expected on this sector. 

The total software and services export is estimated at US $ 40.4 billion in 2007-08 as compared to US $ 12.9 billion in 2003-04. During the year 2008-09, it is expected that the employment in the IT/ITeS industry would grow from 20 lakh to 22.3 lakh. 

FDI (Foreign Direct investment) in computer software and hardware too has shown phenomenal growth. During the first six months of the current fiscal year (April-September 2008), FDI inflow in IT sector has already reached US $ 1.4 billion against the same level of FDI inflow during the whole of previous year. 

Seventeen proposals, involving an investment of the order of Rs.1,57,000 crore have been received over a period of 10 years under the Special Incentive Package Scheme (SIPS). The Scheme, which aims at encouraging investments for setting up semiconductor fabrication and other micro and nano technology industries in the country, has received a positive response from prospective investors. 


TRAI guidelines for better Internet/ Broadband Service  

 

 Telecom Regulatory Authority of India (TRAI) issued guidelines to all service providers (ISPs, UASLs, CMSPs, BSOs) providing Internet/ broadband to ensure better services to their subscribers.  

The salient features of the guidelines are:

 Provide adequate information to subscribers regarding Internet/broadband services being offered and marketed as a good business practice.
 
 Provide information regarding contention ratios adopted for different services by service providers in their tariff plans submitted to TRAI, manual of practice, call centers and on their websites.  

 Publish contention ratio for different Internet/broadband services on their website quarterly to facilitate subscribers to take informed decision.  

 Ensure availability of minimum required bandwidth in their network according to maximum contention ratio suggested by TRAI for different services based on number of subscribers.  

TRAI came up with a Regulation on “Quality of service of Broadband Service” in October 2006, which stipulated benchmarks for several parameters such as packet loss, latency in the network, bandwidth utilisation and connection speed. The main purpose of this Regulation was to protect the interests of consumers of Broadband service and enhance subscriber satisfaction.

There have been complaints from the subscribers regarding inadequate broadband speed being provided by the Internet Service Providers.  Most of the complaints allege that the available broadband speed is lower than the subscribed speed.  Non-availability of subscribed speed at the Subscriber’s end deteriorates the performance of applications run by users and in turn restricts the utility of broadband connection.

In order to have meaningful examination of the relevant issues the Authority had suo-motu issued a Consultation Paper on “Bandwidth required for ISPs for better connectivity and improved quality of service” on 15th January, 2009.

The Authority considered comments of stakeholders, international practices and likely impact of regulatory intervention on pricing of existing internet/broadband plans. The Authority recognizes the need of high quality Internet and broadband services.  Though the existing regulation stipulates parameters for speed of connection and bandwidth utilization, monitoring of these parameters is complex. There are number of factors impacting broadband speed such as length & quality of local loop, bandwidth availability at ISP gateway, congestion in the global internet, problems with subscriber’s equipment like insufficient memory, Operating System, Virus etc. In such a scenario, it is important to enhance subscriber education and awareness for better understanding of Internet services.

The contention ratio (Number of users competing for the same bandwidth) is a tool to ensure availability of minimum bandwidth in Service providers’ network based on the number of subscribers and can improve quality of service. However any regulatory burden in present economic environment of Internet sector may increase the cost of service provisioning and will adversely impact the growth of broadband. The Authority prefers least regulatory intervention while providing greater flexibility to service providers (ISPs, UASLs, CMSPs, BSOs) to ensure better quality of service to internet/broadband subscribers.

The Authority has considered various options and is of the view that a guideline may be issued to all service providers and encourage them to use their ingenuity to improve the service to their subscribers.

Availability of 3G Spectrum

The details of availability of 3G spectrum in each telecom circle, circle-wise, is as given below:

SL. No. Service Area

Available 3G Spectrum BW (MHz) as per WPC records

1. Mumbai 30
2. Kolkata 50
3. Andhra Pradesh 60
4. Karnataka 60
5. Tamil nadu and Chennai 60
6. Kerala 60
7. Haryana 40
8. Punjab 35
9. Maharashtra 30
10. Bihar 30
11. Madhya Pradesh 40
12. Orissa 60
13. Assam 25
14. Gujarat 15
15. U.P. (East) 25
16. U.P. (West) 20
17. Himachal Pradesh 20
18. North East 05
19. West Bengal 10
20. Delhi 15
21. Rajasthan 00
22. Jammu & Kashmir 25

Indian telecom sector has come a long way in achieving its dream of providing affordable and effective communication facilities to its citizens as envisaged in New Telecom Policy (NTP) 1999. As a result common man today has access to this most needed facility. Larger efforts are continuously being made to provide universal service to all uncovered areas including, rural areas. The other thrust areas include, building a modern and efficient telecommunications infrastructure, transforming telecommunication sector to a greater competitive environment with equal opportunities and level playing field for all players, strengthening research and development efforts in the country, achieving efficiency and transparency in spectrum management and enabling Indian telecom companies to become global players.

The reform measures coupled with the proactive policies of the Department of Telecommunications have resulted in an unprecedented growth of the telecom sector. Today, the Indian telecommunications network with over 375 million connections is third largest network on overall basis and second largest wireless network in the world. India is also the fastest growing telecom market in the world with an average addition close to 10 million subscribers per month. The Department of Telecommunications has been able to provide state of the art world-class infrastructure at globally competitive tariffs and reduce the digital divide by extending connectivity to the unconnected areas. India has emerged as a major base for the telecom industry worldwide and it is the endeavor of the Government to facilitate further growth of this vital industry as it is not just the growth of the sector but it has a ‘multiplier effect’ on the economy as a whole.

Rural Telephony 

Promotion of rural telephony and accessibility of telephones to remote areas is an important thrust area. The strategy for network expansion in rural areas mainly involves provision of phones in the viable areas through market mechanisms and releasing funds from the Universal Service Obligation Fund. As on March 2008, the Government has released approximately Rs 6,400 crores for rural telephony and during the last one and half years Rs 1646 crores have been released from USOF. Under the Bharat Nirman Programme, a target of providing VPTs in 66,822 uncovered villages have also been undertaken and till 30th November 2008, nearly 55,851 villages have been provided with telephones.

Having realised the role of wireless phones because of the convenience, affordability and the capacity to reach out the masses, particularly in rural and remote areas, efforts have been made under USOF to strengthen infrastructure for providing wireless phone services in these areas. So far the USO mandate was restricted to supporting wireline and by providing Village Public telephones (VPTs) and Rural Direct Exchange Lines. In the recent past USOF has floated schemes to provide support for about 19,000 shared towers by providing mobile telephone services in rural areas.

With a view to enhance availability of wireless services in rural areas, the Government has taken a decision to exempt rural wireline from license fees from 1st October 2008. This will give a boost to rural telephony and will encourage extension of broadband services in rural areas. In order to reduce input cost of Telecom Access Providers and thereby facilitating reduction in tariff and enhanced teledensity particularly in rural areas, new guidelines on sharing of infrastructure have been announced. These guidelines provide for sharing of active infrastructure amongst service providers based on mutual agreement entered amongst them.

3G Services and Broadband Wireless Services
 
In a pioneering decision, the Government decided to auction 3G & BWA spectrum. The broad policy guidelines for 3G & BWA have already been issued and allotment of spectrum will be done through simultaneous ascending e-auction process by a specialised agency. The 3G is slated for auction at the end of January 09 and BWA auction will be after the two days from the day of close of the 3G auction. New players would also be able to bid, thus, leading to technology innovation, more competition, faster roll out and ultimately greater choice for customers at competitive tariffs. The 3G will allow telecom companies to offer additional value added services such as high–resolution video and multi media services in addition to voice, fax and conventional data services with high data rate transmission capabilities. BWA will become a predominant platform for broadband roll out services. It is also an effective tool for undertaking social initiatives of the Government such as
e-education, telemedicine, e-health and e-Governance. Providing affordable broadband, especially to the suburban and rural communities is the next focus area of the Department.

BSNL and MTNL have already been allotted 3G and BWA spectrum with a view to ensuring early roll out of 3G and WiMax services in the country. They will pay the same price for the spectrum as discovered through the auction. While, the Prime Minister Dr. Manmohan Singh launched the MTNL’s 3G mobile services on the inaugural function of ‘India Telecom 2008’ held on 11th December, 3G services of BSNL are likely to be launched in Chennai.

Mobile Number Portability (MNP) Service License

Mobile Number Portability (MNP) allows subscribers to retain their existing telephone number when they switch from one access service provider to another irrespective of mobile technology or from one technology to another of the same or any other access service provider. The Government has already announced the guidelines for Mobile Number Portability (MNP) Service License in the country and these services are likely to be available by June 2009 in four metros and thereafter will be extended in phases to the rest of the country.

Mobile Virtual Network Operators (MVNOs)

The guidelines for Mobile Virtual Network Operators (MVNOs) to launch operations in India are set to be unveiled soon. MVNOs offer mobile services without owning cellular networks or airwaves (spectrum) on which telecom signals travel. Their business model involves buying airtime from existing operators that own telecom infrastructure and selling it to consumers under their own brand. At present, there are 360 MVNOs operating globally. The entry of MVNOs will increase competition in the world’s fastest growing mobile market and will further benefit the customer by way of reduced tariff.

Making India a Manufacturing Hub 

Indian telecom industry manufactures a complete range of telecom equipment using state of the art technologies designed specifically to match the diverse terrain and climate conditions. Production of telecom equipment has increased significantly from Rs 14000 crore in 2003-04 to Rs. 41270 crore in 2007-08. Rising demand for a wide range of telecom equipments, particularly in the area of mobile telecommunications, has provided excellent opportunities to domestic and foreign investors in the manufacturing sector.

Source: Ministry Of Telecommunications
















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